Can't Open A File

Ensure you have successfully downloaded the file to your computer.

Check that the file size reported on the download page is the same as on your computer. Use properties on PC, and get info on a Mac.

If the file is a video, ensure you have all the required audio and video codecs.

In most cases, it is advisable to contact the sender of the file to discuss requirements.

The best way to send large file attachments